TERMS & CONDITIONS

Bookings

• All accommodation bookings must be guaranteed at the time of reservation by the provision of credit card details.

• Full payment will be taken a minimum of seven (7) days prior to arrival. For non-refundable bookings, payment will be taken on the day of booking. Please refer to our individual booking policies for specific deposit conditions at the time of your booking as these will vary depending on the type of package booked. If you are booking through a third party, including Online Travel Agents and specialist dive operators, the deposit terms of that third party will apply.

• All rates are quoted in either Australian Dollars (AUD).

• Please be aware that a non-refundable credit card surcharge is applicable to payments made by Visa, Mastercard and American Express (AMEX) card.

• By providing your credit card details you warrant that you have the authority to use the nominated credit card and you authorise Tarcutta Retreat, and their related companies or entities, to charge the cost of your booking including accommodation and any additional services to the credit card.

• If you are booking through a third party, including Online Travel Agents and specialist operators, the terms and conditions of that third party also apply.

• We recommend you purchase comprehensive travel insurance at the time of booking. We suggest that the policy should include, but not be limited to, the reimbursement of any monies paid in the event the travel is cancelled; loss or damage to personal belonging and loss of money and medical expenses.

Whilst Staying

• All personal belongings and vehicles brought into your accommodation remain your responsibility and Tarcutta Retreat, and their related companies or entities, is not responsible for any loss or damage experienced; and you agree that you will not make any claim against the business regardless of how, or where, the loss or damage occurred.

• You agree that any outstanding charges for goods or services not billed at the time of your departure, or any costs incurred to make good any damage or excessive cleaning caused by you or your guests during your stay may be charged to the method of payment provided at the time of your booking being made.

• Guests and their visitors must act in an appropriate manner during your stay and not undertake any behaviour or activity that is, in the opinion of Tarcutta Retreat, and their related companies or entities, considered to be dangerous, noxious, offensive or illegal.

• Tarcutta Retreat, and their related companies or entities, have a NO PARTY Policy at our accommodation and you acknowledge that your booking may be cancelled if the business, in its opinion, deems any person (s) behaviour as unacceptable and full payment for the entire booking will be forfeited.

• Our accommodation is a non-smoking venue; guests and their visitors are permitted to smoke outside of their rooms and are asked to dispose of their cigarette ash, butts and matches thoughtfully using the ashtrays provided.

• Guest (s) must allow Tarcutta Retreat and its agents or servants free access to and from all parts of their accommodation to provide requested services and / or repairs and maintenance.

• Guests and their visitors must ensure they observe all relevant statutes, statutory rules and regulations, notices and orders.

• Tarcutta Retreat, and their related companies or entities, are not to be used for commercial use unless prior approval has been provided. Commercial photo shoots are not permitted without the prior approval of Tarcutta Retreat, or their authorised agent, and a shoot fee may apply.

Cancellation / No Show Policy

• All cancellations must be received via telephone or in writing.

• We have a range of accommodation packages that have their own Terms & Conditions and you should check the cancellation policies prior to making your booking. If you are booking through a third party, including Online Travel Agents or specialist operators, please refer to their cancellation policies.

• Cancellations received within seven (7) days of the scheduled arrival date will incur a cancellation fee of 100% of the total accommodation charge.

• Reservations not checked-in on the confirmed day of arrival will incur a cancellation charge equal to 100% of the total accommodation rate.

• Early departures may incur a cancellation fee equal to the remaining night’s accommodation booked.

Indemnity

The guest(s) and their visitors indemnify Tarcutta Retreat, and their related companies or entities, to the fullest extent permitted by law from and against:

• Tarcutta Retreat, and their related companies or entities, cannot accept liability or pay any compensation where the provision of our contractual obligations is prevented or affected by a ‘force majeure’. In these booking conditions, 'force majeure' means any event which we could not, even with all due care, foresee or avoid. Such events may include, whether actual or threatened, adverse weather conditions, fire, natural disaster, industrial dispute, war, riot, civil strife, terrorist activity, epidemics, and all similar events outside the control of the party concerned.

• All claims, demands, writs, summonses, actions, suits, proceedings, judgements, orders, decrees, damages, costs, losses and expenses of any nature which Tarcutta Retreat, and their related companies or entities, may suffer or incur in connection with the loss of life, personal injury or damage to the property incurred or suffered directly or indirectly in connection with this Agreement, the use of Facilities by the guest (s), its servants, officers, contractors, guests, members, patrons, and invitees or any other persons associated with them except where such injury, loss or damage arises by reason of an act or omission of Tarcutta Retreat, and their related companies or entities, or its employees, agents or subcontractors.

• Tarcutta Retreat, and their related companies or entities, is not liable or responsible to the guest (s) or any servants, officers, contractors, members, patrons, and invitees or any other persons associated with them for any loss of life, personal injury or damage to or loss of property which may be suffered at any of the Facilities except where such injury, loss or damage arises by reason of an act or omission of Tarcutta Retreat, and their related companies or entities, or its employees, agents or subcontractors.

Date Last Updated: January 20, 2023